Privacy Policy

1. Who We Are

Five JS & A K Luxury Transport LLC ("we," "us," "our") provides luxury transportation and booking services in the United States.

If you have privacy questions or want to exercise your data rights, contact us at 5js1kluxurytransport@gmail.com.

2. Scope

This policy applies to personal information collected through our website, booking flows, account features, customer support, and transaction-related communications. Our services are intended for adults only.

3. Information We Collect

We collect the following categories of personal information:

• Identity and contact data, such as full name, email address, and phone number.
• Booking and service data, such as trip details, pickup and drop-off information, schedule details, and rider preferences.
• Account data from authentication services (for example, Clerk), including profile fields you provide.
• Payment-related data needed for transactions, such as Stripe customer IDs, payment method metadata, invoice/transaction identifiers, and billing records.
• Essential technical data, including necessary cookies and basic request metadata required to keep users signed in and secure the service.

We do not intentionally collect full payment card numbers directly on our systems. Card data is handled by Stripe.

4. How We Use Information

We use personal information to:

• Provide, manage, and fulfill transportation bookings.
• Create and maintain user accounts and authentication sessions.
• Process and reconcile payments, refunds, and billing operations.
• Send transactional updates by email or SMS (for example, booking confirmations and status updates).
• Provide customer support and respond to inquiries.
• Protect our services, users, and business from fraud, abuse, and security threats.
• Comply with legal obligations.

We may send marketing communications in the future only where permitted by law, and users will be able to opt out.

5. Cookies and Tracking

We use essential cookies required for core website and login functionality. We do not currently use third-party analytics or advertising trackers for cross-context behavioral advertising.

6. Sharing and Disclosure

We share personal information only as needed to operate our services, including with:

• Payment processors (such as Stripe).
• Authentication and account infrastructure providers (such as Clerk).
• Mapping and route services (such as Google Maps APIs).
• Email and SMS delivery providers for transactional communications.
• Hosting and technical vendors that support system operations.

We do not sell personal information and do not share personal information for cross-context behavioral advertising.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including legal, accounting, and operational requirements.

• Active account data: retained while your account remains active.
• Booking and transaction records: generally retained for up to 7 years.
• Support and service communications: generally retained for up to 3 years.
• Security and system logs: retained for a limited period based on operational need.

We may keep data longer where required by law or where needed to establish, exercise, or defend legal claims.

8. Your Privacy Rights

Depending on your location and applicable law, you may have rights to request access, correction, or deletion of your personal information.

To submit a request, email 5js1kluxurytransport@gmail.com. We may need to verify your identity before processing certain requests.

We aim to respond to privacy requests within 30 business days.

9. Data Location

Our service is designed for U.S. operations. We currently intend to process and store personal information in the United States.

10. Security

We use reasonable administrative, technical, and organizational safeguards to protect personal information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

11. Legal Disclosures

We may disclose personal information when required by law, court order, or government request, and when necessary to investigate or prevent fraud, security incidents, or harm to users, our business, or the public.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will provide notice through email and in-app notifications. The updated policy will also be posted on this page with a revised effective date.

13. Contact

Privacy requests and questions should be sent to 5js1kluxurytransport@gmail.com.